Privacy Policy

Feb 2023

This privacy notice sets out how we will process personal data we collect from or about you, or which you provide to us.

Please read this notice carefully to understand why data is being collected and what we do with that data. We may change the privacy notice from time to time by amending this document.

For the purpose of the Data Protection Act 1998 and General Data Protection Regulation EU 2016/679, Our Data Protection Officer is Cory Gaskin and can be contacted by email at, by telephone on 073 999 73580 or by post at 24 Woodford Avenue, Gants Hill, Essex, IG2 6XG

We are regulated by PRS (Property Redress Scheme).

What type of information will we collect from you?

The personal information we collect from you will typically include the following:

  • Full name and contact details (including your contact number, emergency contact details, email and postal address).
  • Information relating to your identity where we are required by law to collect this, consisting of photographic ID, proof of address and which may also consist of special category personal data comprising your biometric identity and/or immigration documentation.
  • Information on your close connections where we are required to conduct conflicts of interests under regulatory obligations.
  • Your banking details where required such as where you are letting a property or, where renting, to set up an approved tenancy deposit account for you and arrange for rental payments.
  • Information on any access requirements you have necessary to enable us to find suitable properties for you, which may consist of special category personal data comprising details of any disability or other health information about you.
  • Details about your areas of interest where we wish to send you marketing information about similar products and services.
  • Information providing evidence of proof of funds for the purchase of properties as required under anti money laundering regulations.
  • Your communications with us, including a record of the email or telephone correspondence created when you contact us as part of a product or service query.
  • Where we need to collect personal data by law (for example to meet our obligations to prevent fraud and money laundering) or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

We are members of PRS (Property Redress Scheme) and abide by their respective Codes of Practice. You agree that we may disclose your contact details to the organisation should they ask for them, or if you have registered a complaint with the organisation. In accordance with the Data Protection Act we will not share your information with any other third parties without prior consent from yourselves.

@2023 Rockley Properties Ltd. All Rights Reserved.
Registered in England And Wales With Company Number: 14594954.
24 Woodford Avenue, Gants Hill, Essex, IG2 6XG.